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Soul Surf Online FAQ

» When will I receive my order?
» What size skimboard should I get?
» What kind of material are your soft surfboards made from?
» What is your return policy?
» How many items do you have in stock?
» Where are these products shipped from?
» Why is this web site so amazing?
» My question was not answered here.

When will I receive my order?
  Our products are always shipped within 1-3 days after the order is placed on our web site, and you should expect to have your order at your doorstep in about one week on the average. Since our products are shipped from the west coast, orders from the west coast will arrive sooner than orders from the east coast.
 
What size skimboard should I get?
  Unlike other boards (like surfboards or snowboards), picking the right size skimboard is mostly a matter of personal preference, as all sizes will work for any size or age rider. Some skimboard experts think that larger skimboards are better for smaller children as they are more stable, and other people think differently. To sum up, picking the right size skimboard all depends on what you think would work best.
 
What kind of material are your soft surfboards made from?
Our surfboards are unique in the industry because they are made from EVA foam. Unlike the hard surfboards you normally see, our soft surfboards are perfect for the entry level shortboarder simply because they are designed to be soft and more forgiving, thereby reducing injuries. However, don't let this fact fool you into thinking these are wimpy boards, they are not, as they were designed to be extremely maneuverable and can do turns and cutbacks with ease.
 
What is your return policy?
We have one of the most generous return policies in the industry. We accept all returns within 45 days after the item(s) are received as long as it is returned in new, resellable condition and has not been used.
 
How many items do you have in stock?
We have an in stock rate of 100% of each item we showcase on this web site with an average in stock quantity of about 50 pieces for each sku! This ensures that all our customers receive exactly what they placed in their shopping cart. We have yet to experience an out-of-stock item, that is how efficient our inventory control management is.
 
Where are the products shipped from?
Products are shipped from Los Angeles, California.
 
Why is this web site so amazing?
Our web site was designed to be simple and easy to navigate. This ensures that customers find exactly what they are looking for.
 
My question was not answered here.
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